Terms & conditions

These terms and conditions apply to all visitors to the “Wiener Opernsommer” event and to the purchase of tickets via the online ticket shop.

As the organiser provides a leisure service under these terms and conditions for which a specific date has been agreed, the right of withdrawal for distance contracts under § 11 FAGG is excluded pursuant to § 18(1)(10) FAGG (Austrian Distance and Off-⁠Premises Contracts Act). Withdrawal from the purchase contract is therefore not possible. Before purchasing, please check that the date, number of tickets and category are shown correctly in the basket. No compensation is given for tickets that are not used or only partially used (e.g. due to late arrival), nor for lost tickets.

Should the event be unable to take place due to severe weather (storm, thunderstorm, etc.), an alternative date will be offered and the tickets purchased will remain valid for this alternative date. Refunds of the admission price are excluded if visitors do not attend. If rebooking is not possible, you will receive a refund in accordance with the ticket refund guidelines. Separate guidelines apply to premiere tickets; if the premiere is cancelled they remain valid for a replacement date (see the section “Premiere tickets”).

If a performance is cancelled before 45 minutes of the opera have been performed, you are entitled to a refund of the ticket price. Please follow the steps below for a smooth refund.

Please return your tickets to the advance booking office where you bought them. Please note that refunds are made exclusively via these sales outlets. Tickets bought online are refunded automatically under the conditions below.

The refund covers the full ticket price less any shipping or other fees (e.g. system fees) incurred at the time of purchase. Please note that for organisational reasons no refunds can be made directly at the box office or ticket office. We regret any inconvenience caused by a cancelled performance and thank you for your understanding and cooperation.

If the premiere is cancelled due to the weather, premiere tickets remain valid for a replacement date and are not refunded.

If weather conditions on the day of the event prevent it from running as planned, the organiser reserves the right to postpone the start before deciding and announcing whether the event must be cancelled. The organiser reserves the right to interrupt the event and to continue it later. The decision rests with the organiser and is made on site. In bad weather the event can be cancelled at the earliest at the scheduled start time. A short-notice postponement of the start does not entitle customers to return their tickets. It is the customer’s responsibility to find out about any changes on the day of the event (e.g. online on the organiser’s website or social media channels).

Visitors may remain at the venue only with a valid ticket. All tickets are electronically validated on entering the event area; the ticket therefore loses its validity when you leave the venue. The event site must be vacated 30 minutes after the end of the event, and by 23:30 at the latest.

The commercial resale of tickets is not permitted unless an explicit agreement has been concluded between the organiser and the reseller. Commercial resale applies in particular when tickets are sold at a higher price than the original purchase price in the online ticket shop at www.opernsommer.at. Tickets that are resold commercially without such an agreement may be cancelled by the organiser without refund of the purchase price.

Filming and photography for private purposes are permitted on the opera arena site, but not from your seat during the performance, out of consideration for the guests sitting behind you. The use of a tripod is not permitted. Commercial sound and image recordings are prohibited.

Smoking is not permitted within the seating blocks of the event area. Umbrellas may in principle be brought, but they must not be opened during the event so as not to obstruct the view of other guests. In the event of rain, a rain poncho is recommended.

(Safety) instructions given by the event and security staff, whether over the loudspeakers or in person, must be followed immediately and without fail. Failure to follow instructions may result in exclusion from the venue.

Wilful disregard of (safety) instructions, brawling, drunkenness, drug use, littering, disturbing the peace, offending public decency and the like may lead to exclusion from the venue. In such cases the admission price will not be refunded.

Animals may not be brought to the event.

Out of consideration for the caterers on the event site, bringing your own food and drink is prohibited.

The venue is an open-air site. The seats are not covered. The organiser is not liable for damage caused by natural events, in particular the weather, provided that the organiser has taken all measures to protect guests and is not at fault.

The organiser is liable exclusively for damage caused intentionally or through gross negligence by the organiser or its agents. Liability for slight negligence is excluded. This limitation of liability does not, however, apply to damage resulting from the breach of essential contractual obligations, to personal injury (bodily injury, death) or to claims under the Product Liability Act. The organiser is only liable for its own content on its website (www.opernsommer.at). Where links provide access to other websites, the organiser is expressly not responsible for the third-party content contained there. Should the organiser become aware of unlawful content on linked external websites, the link will be removed immediately.

The organiser reserves the right to make changes to the programme and/or cast as well as to the production; such changes do not entitle customers to return or exchange tickets, nor to a discount on the admission price already paid.

The invalidity of individual provisions of these terms and conditions does not affect the validity of the remaining provisions. The invalid clause shall be replaced by a clause that comes closest, economically and legally, to the meaning and purpose of the invalid clause.